Last updated: January 2026
Return & Refund Policy
Fire Thunder Hall is committed to your satisfaction. Given the sacred, handcrafted, and occasionally consecrated nature of our talismans, our return policy balances client fairness with the integrity of our collection—consistent with practices observed by fine houses dealing in exceptional objects.
1. General Principle
We accept returns only under the conditions set out below. Please review this policy carefully before purchase. By placing an order, you acknowledge and agree to these terms.
2. Eligible Returns
You may request a return within 14 days of confirmed delivery if:
- The item received is materially different from the description or imagery on our website;
- The item arrived damaged due to shipping (subject to photographic evidence submitted within 48 hours of receipt);
- We shipped an incorrect item.
Items must be returned unused, in original condition, with all accompanying materials and packaging intact. Any item that shows signs of wear, use, or alteration will not be accepted.
3. Non-Returnable Items
The following are generally not eligible for return or refund:
- Items that have been worn, used, altered, or exposed to incense, oils, or ritual use;
- Items that have undergone personal consecration, custom inscription, or bespoke preparation at your request;
- Items returned without prior authorisation (RMA) from our client services team;
- Items damaged due to mishandling after delivery;
- Sale items or items purchased during promotional events are final sale and cannot be returned.
4. Return Process
To initiate a return, please follow these steps:
- Contact us at info@firetalisman.com within the eligibility period, stating your order number and reason for return;
- Our team will review your request and, if approved, issue a Return Merchandise Authorization (RMA) number and return instructions;
- Ship the item using a trackable service to the address provided. Return shipping costs are borne by the client unless the return is due to our error;
- Upon receipt and inspection, we will process your refund or exchange. Please allow 5–10 business days for inspection.
We strongly recommend using a trackable shipping method and retaining your proof of postage. Fire Thunder Hall is not responsible for items lost in transit during return.
5. Refunds
Approved refunds are issued to the original payment method where practicable. Cryptocurrency refunds will be processed in USDT at the refund-date equivalent value, net of any non-recoverable network fees. Please allow 5–10 business days after inspection for processing. Refunds may take an additional 1–2 billing cycles to appear on your credit card statement, depending on your financial institution.
6. Exchanges
If you wish to exchange an item for a different product or size, please contact us within 14 days of delivery. Exchanges are subject to availability and may incur additional shipping charges. We will notify you once the exchange is processed.
7. Cancellations
Orders may be cancelled without charge before dispatch. Once an item has been prepared, consecrated, or shipped, cancellation may not be possible. Please contact us immediately if you wish to cancel.
8. Contact
If you have any questions concerning our return policy, please contact us at:
info@firetalisman.com