Privacy Policy

This Privacy Policy for Fire Thunder Hall outlines how we collect, use, store, and protect your personal information when you visit firetalisman.com, reflecting our commitment to discretion and care.

Last updated: January 2026

PRIVACY NOTICE

This privacy notice for Fire Thunder Hall (“Company,” “we,” “us,” or “our”), operating firetalisman.com, describes how and why we might collect, store, use, and/or share (“process”) your information when you use our services (“Services”), such as when you:

Visit our website at firetalisman.com, or any website of ours that links to this privacy notice
Engage with us in other related ways ― including any sales, marketing, or events

We are committed to protecting your personal data with the same discretion and care we apply to our clientele. This policy is in line with principles consistent with the Hong Kong Personal Data (Privacy) Ordinance (Cap. 486) and international best practice.

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at info@firetalisman.com.

SUMMARY OF KEY POINTS

This summary provides key points from our privacy notice. You can find more details about any of these topics by using our table of contents below to find the section you are looking for.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with Fire Thunder Hall and the Services, the choices you make, and the products and features you use.

Do we process any sensitive personal information? We do not process sensitive personal information.

Do you receive any information from third parties? We do not generally receive information from third parties, beyond what is necessary for payment processing or shipping.

How do you process my information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We process your information only when we have a valid legal reason to do so.

In what situations and with which types of parties do we share personal information? We may share information in specific situations and with specific categories of trusted third parties, such as payment processors and logistics partners.

How do we keep your information safe? We have organizational and technical processes and procedures in place designed to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.

How do I exercise my rights? The easiest way to exercise your rights is by contacting us at info@firetalisman.com. We will consider and act upon any request in accordance with applicable data protection laws.

WHAT INFORMATION DO WE COLLECT?
HOW DO WE PROCESS YOUR INFORMATION?
WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?
WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?
DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
HOW DO WE HANDLE YOUR SOCIAL LOGINS?
IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?
HOW LONG DO WE KEEP YOUR INFORMATION?
HOW DO WE KEEP YOUR INFORMATION SAFE?
DO WE COLLECT INFORMATION FROM MINORS?
WHAT ARE YOUR PRIVACY RIGHTS?
CONTROLS FOR DO-NOT-TRACK FEATURES
DO WE MAKE UPDATES TO THIS NOTICE?
HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

Identity & contact data — name, email address, telephone number, billing and shipping addresses.
Transaction data — order history, payment references, delivery details, and correspondence relating to your purchase.
Communication data — messages you send to our client services team.

Sensitive Information. We do not process sensitive information.

Payment Data. We may collect data necessary to process your payment if you make purchases, such as your payment instrument number (e.g., a credit card number) and the security code associated with your payment instrument. All payment data is processed by secure third-party payment processors. We do not store your full payment card details on our servers.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies. You can find out more about this in our ‘Do We Use Cookies and Other Tracking Technologies?’ section below.

The information we collect includes:

Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. This log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take), device event information (such as system activity and error reports).
Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. This device data may include information such as your IP address (or proxy server), device and application identification numbers, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
Location Data. We may collect location data such as information about your device’s general location (e.g., based on your IP address) to improve service delivery and website functionality. You can opt out of allowing us to collect this information by adjusting your device or browser settings.

Information collected from other sources

In Short: We may collect limited data from public databases or marketing partners only when necessary and relevant to our services.

We generally do not collect information about you from other sources, except where strictly necessary for the operation of our business, such as confirming shipping addresses with logistics partners or verifying payment information with payment processors. Any such data is handled with the utmost care and subject to strict confidentiality.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We do not sell your personal data to third parties.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.
To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service, such as fulfilling your orders for talismans.
To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
To fulfill and manage your orders. We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.
To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.
To send you transactional communications. We send order confirmations, shipping updates, and other essential messages related to your purchases.
To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.
To comply with legal, regulatory, and anti-fraud obligations. We process your information as required by law.

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?

In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law.

We process data on the basis of:

Contract Performance: When it is necessary to fulfill our contractual obligations to you, such as processing your order and delivering your purchased talismans.
Legitimate Interests: Where processing is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. This includes activities like fraud prevention, improving our services, and ensuring website security.
Legal Obligation: Where we need to comply with a legal or regulatory obligation, such as tax laws or data protection regulations.
Consent: In specific situations where we have obtained your explicit consent for a particular processing activity (e.g., for certain marketing communications, though we primarily use transactional communications).

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information in specific situations and with specific categories of trusted third parties.

We may share limited personal data with trusted service providers who assist us in operating our business and delivering our Services. These include:

Payment Processors: To securely handle your payment transactions.
Logistics Partners: To manage shipping and delivery of your orders.
Email Infrastructure Providers: To send you transactional emails (e.g., order confirmations, shipping updates).
Website Analytics Providers: To help us understand website usage and improve user experience.

All such third parties are subject to strict confidentiality obligations and are only permitted to use your data for the specific purposes for which we engage them, in compliance with data protection laws.

5. WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?

In Short: We are not responsible for the safety of any information that you share with third parties that we may link to.

The Services may link to third-party websites, online services, or mobile applications that are not affiliated with us. We make no guarantees regarding the security and privacy of your information. Any data collected by third parties is not covered by this privacy notice. We are not responsible for the content or privacy and security practices and policies of any third parties, including other websites, services, or applications that may be linked to or from the Services. You should review the policies of such third parties and contact them directly to respond to your questions.

6. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may use cookies and other tracking technologies to collect and store your information.

Our website may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Cookies are small data files placed on your device. We use cookies to enable essential website functions, remember your preferences, and gather analytics on website usage to improve our Services. You may adjust your browser settings to refuse cookies; however, some features of our website may not function properly as a result.

7. HOW DO WE HANDLE YOUR SOCIAL LOGINS?

In Short: We do not offer social login options.

We do not currently offer the option to register or log in to our Services using your social media account details (like your Facebook or Twitter logins).

8. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?

In Short: Your information may be transferred, stored, and processed in countries other than your own.

Our servers are located in [Specify Country/Region, e.g., Hong Kong or a specific data center location if known, otherwise keep general]. If you are accessing our Services from outside [Country/Region], please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your personal information (see ‘When and With Whom Do We Share Your Personal Information?’ above), in [Country/Region] and other countries. These countries may not have data protection laws or other laws as comprehensive as those in your country. However, we will take all reasonable steps to ensure that your data is treated securely and in accordance with this privacy notice and applicable laws.

9. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

We will only retain your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

10. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. We encourage you to use strong passwords and protect your account credentials. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

11. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at info@firetalisman.com.

12. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: Depending on your jurisdiction, you may have rights that allow you greater access to and control over your personal information.

In some regions (like Hong Kong and the European Economic Area), you have certain rights under applicable data protection laws. These may include the right to:

Request access to your personal information.
Request correction of your personal information.
Request deletion of your personal information.
Object to processing of your personal information.
Request restriction of processing your personal information.
Request data portability of your personal information.
Withdraw your consent where processing is based on consent.

To exercise these rights, please contact us at info@firetalisman.com. We will respond to your request within a reasonable timeframe and in accordance with applicable data protection laws.

13. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

14. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this notice will indicate when the latest version was published. The updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information. Your continued use of our website after changes constitutes acceptance of the revised policy.

15. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at info@firetalisman.com or by post to:

Fire Thunder Hall [Your Company Address, if applicable, otherwise omit or use a general contact method] [City, Country]

HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please submit a request by emailing info@firetalisman.com.